Law Enforcement & Legal Requests Policy.

1. Purpose

This Law Enforcement & Legal Requests Policy describes how Seraphex Inc (“Seraphex”) responds to requests for customer data from law enforcement agencies, government authorities, courts, and other legal entities. This policy is intended to promote transparency, protect customer trust, and ensure compliance with applicable law.

2. Scope

This policy applies to all requests seeking access to customer data, account information, usage data, content, or metadata associated with Seraphex products and services, including KDesk.

3. General Principles

Seraphex takes customer privacy and data protection seriously. We do not voluntarily provide customer data to law enforcement or government authorities. Customer data is disclosed only when Seraphex determines that disclosure is legally required and supported by valid, binding legal process.

4. Legal Standards Required

Seraphex reviews all legal requests for validity and scope. We require requests to be supported by appropriate legal authority, such as:

• Subpoenas
• Court orders
• Search warrants
• Other binding legal instruments issued by a court or competent authority

Requests that are overly broad, unclear, or not legally valid may be challenged, rejected, or narrowed.

5. Data Minimization

When disclosure is legally required, Seraphex seeks to provide only the minimum amount of data necessary to comply with the request. We do not provide bulk data, unrestricted access, or data unrelated to the specific legal request.

6. Customer Notification

Where permitted by law and not prohibited by a valid legal order (such as a gag order), Seraphex will make reasonable efforts to notify affected customers before disclosing their data, or promptly thereafter.

7. Emergency Requests

In limited circumstances involving an imminent risk of death or serious physical harm, Seraphex may disclose information without prior legal process if required by law. Such disclosures are limited, documented, and reviewed internally.

8. International Requests

Seraphex does not respond directly to foreign government requests unless they are made through appropriate legal channels, such as mutual legal assistance treaties (MLATs) or other recognized international legal mechanisms.

9. Transparency and Record Keeping

Seraphex maintains internal records of legal requests for customer data and our responses to those requests. Where appropriate, Seraphex may publish aggregate or anonymized information regarding legal requests as part of transparency or trust reporting.

10. Contact Information

All law enforcement, government, or legal requests for customer data must be submitted to:

Compliance Department
Email: [email protected]

Requests sent to other Seraphex contacts or support channels may be delayed or rejected.