One workspace for tickets, requests, approvals, and secure operations.
KDesk gives internal staff and customers the right place to work. Run ticketing, intake, approvals, secure records, reporting, and governance from a single operational system.
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Give internal teams and customers the right place to work.
KDesk is built as a two-sided support workspace: a staff app for internal operations and a customer portal for self-service.
Staff workspace
Run operations with ticket queues, assignments, permissions, groups, team/admin settings, approvals, secure records, cost tracking, analytics, and full audit history.
Customer portal
Let contacts sign in, open and track requests, add comments and files, and close tickets when allowed. With team-specific branding, permissions, and installable app flows.
Core ticketing and case management
Track work with titles, descriptions, status, priority, categories, assignees, comments, attachments, and history.
Single source of truth
Keep every request, update, file, and decision in one ticket record.
Team execution
Use categories, assignees, and workflow states to route and resolve work faster.
Complete history
Maintain a clear timeline of comments, attachments, and ticket events.
Intake automation: forms + email in one queue
Turn every intake channel into consistent ticket creation and processing.
- Forms with structured field types, validation, file uploads, and ticket defaults.
- Public or sign-in-only submission modes, with form-to-ticket mapping.
- Inbound email converted to tickets with templates, defaults, domain restrictions, and inbox automation.
Why it matters
Reduce back-and-forth and normalize intake quality from day one—whether requests come from forms, inboxes, or portal actions.
Approvals and secure operations
Built-in signoff workflows and sensitive data handling inside the same workspace.
Approvals
Pause workflows for review, expose approval activity to contacts when enabled, and support appeals.
Client Secrets
Store sensitive operational data in structured records with templates, masked fields, reveal controls, assignments, dynamic access rules, and ticket linkage.
Reporting, governance, and trust
See workload and speed trends while maintaining accountability and control.
Analytics
Build and schedule reports with templates, filters, ticket-speed metrics, and CSV/JSON exports.
Audit logs
Search, filter, and export activity across tickets, comments, memberships, forms, accounts, and system events.
Team management
Manage members, invites, groups, permissions, and team settings as your workspace scales.
Branding and app experience
Use workspace logos, signatures, branded email layouts, and installable app shells for both staff and contacts—so KDesk feels like your product, not a generic tool.
Also available
Ticket-linked costs with reusable catalogs, immutable snapshots, automation, and optional portal visibility for cost-aware service delivery.
Simple Billing.
Simple pricing, clear controls, and policy transparency for operational confidence.
Starting Price
$18/user per month
Storage is only billed after 3 years of content (including attachments). As your team grows, volume discounts may apply. See the TOS for additional terms.
Let’s Get Started
Create an account, verify your email, and set up your team in minutes. If you have questions, contact sales. We’ll help you evaluate fit and plan your rollout. Every new team includes a 14-day trial.
Prefer to talk first? Reach us at [email protected].
