A customer portal that feels like part of your product
KDesk gives contacts a dedicated self-service space to submit, track, and collaborate on requests without relying on long email threads.
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Self-service that reduces friction
Give customers visibility and actionability while your internal team stays in control.
Sign in and track requests
Contacts can securely sign in and view open and historical tickets in one place.
Open new requests
Customers can create tickets directly from the portal instead of starting from email.
Collaborate with comments and files
Share updates, ask questions, and attach context without losing conversation history.
Customer-close controls
Allow contacts to close tickets when appropriate with team-defined permission rules.
Permission-aware visibility
Show the right information to the right people using contact and team access settings.
Installable app flows for staff and contacts
KDesk supports installable app shells so both internal users and customers can launch a focused portal experience from desktop or mobile.
- Fast launch experience with app-like behavior.
- Consistent access for both staff and contact audiences.
- Supports a cleaner, branded workflow beyond browser tabs.
Branding that matches your workspace
Deliver a portal experience that reflects your team identity and communication style.
Team-specific branding
Apply workspace logos and visual identity across customer-facing pages.
Branded communication
Keep updates aligned with your product voice using branded email layouts and signatures.
Unified portal trust
Give customers a consistent support destination they can rely on for every request.
Give customers a better support experience
Replace fragmented support threads with a secure, self-service portal designed for clarity, collaboration, and trust.
